UPDATE FOR OUR CLIENTS!

As we move to the next phase of the Covid-19 pandemic, protecting the health of our staff and clients remains our priority.  We are slowly coming back up to full staff numbers and are now able to offer most veterinary services including routine procedures such as neutering and vaccinations.

Our opening hours are now back to normal (8:30 a.m. to 7:00 p.m. on weekdays and on Saturdays from 9:00 a.m. to 12:00 noon).

If your pet requires treatment, please call us as usual.  However, please note that we are experiencing a huge increase in the number of phone calls, so please persevere if you get an engaged tone.  We are answering calls as soon as we can.

Please note that due to social distancing requirements, protocols at the surgery are very different from normal. We are still operating a closed door policy in order to maintain adequate social distancing within the practice.  Our appointments are taking twice as long as normal and so fewer appointment times are available during our working day.  Please see below our social distancing guidelines for visiting Redleaves.

As usual, Medivet Richmond will be available for the emergency care of your pets when we are closed (Tel: 07951 175687)

Thank you to all of our clients for your cooperation and patience during this challenging time.

Please take care.

All the staff at Redleaves.

 

Social distancing guidelines for visiting Redleaves

The safety of our staff, clients and pets remains our priority. Our team are following stringent hygiene measures and we respectfully ask that you do the same.

Please note that we are only able to see clients who have a pre-booked appointments, unless it is an emergency.

 

Bringing your cat, rabbit or small pet to see us

  1. When you arrive, please phone us to let us know you are outside, whilst remaining in your vehicle or ring our door bell and move at least 2 metres away from the practice door.
  2. A member of the team will signal when they are ready to collect your pet and will point out where you should place your pet in their secure basket.
  3. Please then step back away from your pet’s carrier to enable one of our team to safely approach and collect your pet.
  4. When returning your pet, please wait for our team to place your pet’s carrier down and step away before you approach to collect them.
  5. We urge you to sanitise or thoroughly wash your hands after your visit.

 

Bringing your dog to see us

  1. When you arrive, please call us to let us know you are outside, whilst remaining in your vehicle or ring our door bell and move at least 2 metres away from the practice door.
  2. A member of the team will signal when ready to collect your pet and will advise on how best to safely hand over your dog. This may include:
  • Asking you to sanitise your dog’s lead by using the sanitising spray available at the back gate and front door of the practice
  • Asking you to stand away from your vehicle whilst a member of the team retrieves your dog from your car
  1. We’ll return your dog using one of the strict safeguarding measures that were followed for collection and urge you to sanitise or thoroughly wash your hands after your visit.

 

Collecting medication and food

Please contact us by phone to discuss and request medication and food orders. We take payment and advise you when it should be ready for collection – please only visit the practice when payment and collection details have been agreed.

  1. When you arrive, please call us to let us know you are outside, whilst remaining in your vehicle or ring our door bell and move at least 2 metres away from the practice door.
  2. A team member will pass your medication or food to you whilst maintaining social distancing.

We would prefer to take contactless payment over the phone or by our online ‘pay by link’ facility but appreciate this might not always be possible in which case we’ll safely collect cash from you with minimal contact.

How will a consultation take place if I need to bring my pet to see you?

To support social distancing, a full clinical examination of your pet will take place inside the practice, whilst you wait outside. If we need further information or your pet needs further treatment, we’ll discuss the options and associated costs with you, so that you’re able to make an informed decision about the next steps. This will take place either over the phone or by keeping a safe distance away from you outside.

If your pet needs surgery, our practice experts will advise you on how we will carry out post-op checks; this may include asking you to send photographs of the wound a few days into recovery, or follow up phone or video consultations.

Any medication required should be available immediately. If not, we will make the necessary arrangements with you.

We would prefer to take contactless payment over the phone or by our online ‘pay by link’ facility but appreciate this might not always be possible in which case we’ll safely collect cash from you with minimal contact.

© 132 Feltham Hill Road Ashford Middlesex TW15 1HN Redleaves Veterinary Centre is the trading name of Redleaves Veterinary Centre Ltd
Regd in England Company No 08215997
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